I'm pretty unhappy with all your customer service!!! I believe it was cheaper to suit your needs To accomplish this to me than to run the flight which i was at first on, as the flight was not comprehensive.
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AA misplaced my baggage in Miami by not having it with me on my flight to Talahassee, Fl and Once i lodged a criticism they gave me a file locator to examine position. It took 3 times to have my baggage and I needed to travel to Panama City Aprt to acquire my baggage after Tallahassee Aprt obtained it and sent it to Atlanta then to PC by Delta.
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After this communication, I´ve attempted to terminate our flight (needless to say I didn´t choose to fly With this plane any more), although the attendant organization brusquely warned us that If your airplane was fixed, our luggage would go With all the plane! Regardless if I requested for more of three periods to possess my baggage. Following +/- 3 several hours, even with a great deal of people scared and concerned the plane remaining towards Miami. As Every person in the airplane misplaced the relationship that will occur at 21: 30h, AA informed us that we'd be reallocated in the following and final flight with the day, at midnight. Offered The dearth of Room we confront in the main flight (from São Paulo), we had managed to book the seat twenty, which there isn't any chair before us, so a little more Place for the legs. Which fell down as a consequence of these issues with the delay. Arriving in the airport, they created us run (the male of AA arrived in just a little car or truck and stated to Absolutely everyone Hurry up Guys, hurry up) for the plane. Whenever we arrived with the door the manager informed us that we must go independent inside the airplane and that we shed the chair twenty. She advised us that she needed to different Other folks people to to Allow an adult with a toddler. Funny no?? What does she wished?? My six yrs aged boy traveling alone??? I just stated which i needed to fly collectively, it had been our last working day of trip. I even settle for for being accommodated on the subsequent flight, she just mentioned, no you will fly During this one particular, and once more I read, your baggage will go on this flight. My son comprehended what was mentioned and start to cry mainly because he didn´t desired to be separated from considered one of us.
On Jan tenth 2014, we had a return flight from Miami to Seattle. This was a immediate flight which must have been six.5 hrs. We boarded about 30 min late, only to listen to from the captain that we had been nevertheless expecting fuel and continue to didn't have affirmation as to when, but that it will choose no less than twenty min to refuel. Lastly just after official source 1 hour about the aircraft, we experienced refueled, only to hear that an armrest was broken and we were waiting for a repair service. We were on the system for 1.five hrs, right before choose-off. WHY, would you board travellers on that extended of the flight Just before refueling, Specifically not having an ETA with the gasoline?
I can’t declare that A great deal for your airport staff in Denver.My AA flight was delayed leaving Ohare and by the point I obtained to Denver, the Frontier plane to which I had been booked by Orbitz experienced still left and I skipped my flight.
Remember to Take note, [American Airways does reserve the best to ask for delivery data for passengers beneath the age of two several years].
American Airlines has the worst consumer service of all airlines I have Employed in my 63 yrs. My spouse’s anniversary earrings have been stolen outside of her suitcase on June twenty, 2013 and Shopper service has REFUSED to Speak to us back again just after reporting the thief the working day it took place.
I had been on hold for around 40 minutes, with regular ‘updates’ from the supervisor named Tony…who was contacting some unknown department to check on the next, lacking voucher….when…Indeed,, I had been Slash off! I named back…only being instructed the wait could well be eighteen-25 minutes. I’m however waiting on this phone again. This journey may be the journey of the life time for my spouse, a wounded veteran and cancer survivor.
The main Web site address for American Airlines is . You'll be able to e-book flights and look for getaway deals as well as other travel wants on the location. You may also obtain your American Airways account and speak to client service.
I have been an AA shopper for more than 25 many years. Your service is becoming disappointing to say the the very least. It really is in all areas of service from check in to , tavel to baggage dealing with.
Now and again you find somebody who definitely do The task They can be compensated to complete. I not just observed just one , I found a number of at American Airlines .While touring 01/twenty five/16 from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo keep it up at the gate, I wasn't permitted from the airplane to retrieve it as the doorway was shut plus the jetway eliminated.
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